Website Accessibility Policy

We are committed to making our website services accessible to everyone. We have a website accessibility team and have made improvements to our website to make it easier for people with disabilities to use. We are also investing resources to meet evolving accessibility standards, including those standards in 36 CFR Parts 1193 and 1194 dated January 18, 2017. Here are a few of the improvements we have made and are continuing to make to our website:

Language Tagging

So that each page on our website is compatible with language information-assist systems, including audible speak-back software and Braille translators. You can currently use these forms of information assistance on any page on our site. We are also working to provide sign language interpretation and prerecorded audio content in synchronized media as an alternative to text. 

More Label Tags

We have more labels and titles to make it easier to find things and to use less keystrokes in getting around our website. 

Image Text Alternatives

We have added missing label tags on images throughout our website to make it easier for people with visual or cognitive disabilities to find information on our site. We are working to have a corresponding image for every page on our website that you can use as an alternative to text. We are making every reasonable effort to make the images functional so you can find the content you are looking for quickly. We are also making it possible to find content without having to distinguish between colors. 

Easier Keyboard Access

We have made it easier to use the keyboard on our website, a functionality we will continue to improve so that you can find what you are looking for easier, without requiring a mouse or touch input device. 

Resizing Text

We are making it easier to change the text size and font style and the space between lines to make our website more user-friendly. Large-scale text and images of large-scale text will have a contrast ratio of at least 3:1 when this process is complete. We are also adding a zoom feature so you can make images even larger when needed. 

Video and Audio Controls

We are adding easy to find controls for prerecorded audio and visual content. 

Partial Conformance where Full Accessibility is Not Possible

Some of the pages on our website may not conform fully to existing accessibility standards if accessibility support for them does not exist. For such pages, if any, every effort is being made to make them conforming to existing guidelines. Such partial non-conforming content may exist, for example, where a third party has contributed content that is non-conforming. If you find any content that is not accessible please call our office during our business hours and we will get you the information you need.

Web Accessibility Partner

We have a web accessibility partner who works with our web accessibility team to update our website and content and integrate new apps and releases that will make it easier to use our services and products. We are committed as a company to work with our partner to make our website more accessible to everyone. 

Future Changes

In order to increase accessibility to our services and products to everyone, we are committed to following the evolving standards for accessibility, and will continue to work with our accessibility partner to upgrade our existing legacy system to make it better. 

We believe in access to knowledge, no matter what sort of physical barrier a user may have. We are continuing to design our website to be accessible to impaired users in navigating, understanding, seeing, and interacting with a website.  We want impaired users to contribute to making our website better for all. If you find that something on our website is not accessible to you, please let us know. We welcome your questions and suggestions.